Ordering Information


 

 

 

 

 

 


- Ordering

We accept orders by mail, phone, fax, or online through Paypal  (please be sure to include shipping charges, see below).

For mail orders, please mail your order and payment to: (please also include a phone number and/or email so that we may contact you for any questions regarding your order)

Alpine Astronomical

PO Box 1154

Eagle, ID  83616-1154

 

(208) 939-2141 (mornings before 9:30am and evenings after 6pm, Mountain) Emails are often the fastest way to contact us.(email to: sales@alpineastro.com)

 

(208) 939-2816 fax

 

 

Note: Idaho Residents, please include an additional 6% of your total order for Idaho Sales Tax (Do Not include shipping cost when calculating sales tax).

 

- Payment

Please remember to include shipping charges as noted below. 

Credit Card:  For US orders only, we accept Visa/MasterCard/Discover/AMEX by phone and fax.  Please remember to include the following information:  Name on Card, Billing Address for Card, Shipping Address (if different), Email Address, Card Type, Card Number, Expire Date, phone number, and the 3 digit verification number on the back of Visa/Discover/MasterCard, or the 4 digit verification number on the front of AMEX cards.  We are sorry, but we cannot accept credit card orders from outside the US, at this time.

Paypal: For online orders Paypal provides a secure way for both buyer and seller, and permits you to pay directly and quickly from your major credit card or bank account, with no fees to you.   Please note:  in order to submit payment by Paypal you must be a paypal member.

To submit a secure online payment using Paypal, send your payment to: sales@alpineastro.com .   In the Paypal message to seller field (or item/product name field), simply indicate the items you wish to order (you can send us a separate email as well with order details, if you wish).   Please remember to also add in the additional amount needed for shipping (see the table below) - the shipping charge must be added into the total, not as a separate item. 

We will respond by email when we receive your payment, and indicate our expected ship date.  Due to the recent increase in spam and viruses, we have found some spam blockers aggressively cull or block valid emails.   If you do not receive an order confirmation from us within 2 days, please check back with us, it is possible that filtering has omitted our replies.

Checks: For mail orders, please send to the address listed above.  Money orders or bank checks are preferred, but personal checks are fine (please allow 5 additional business days for personal checks to clear).  All checks must be drawn in US$.

 

  - Shipping

We try to ship next day, or within 2 business days at the latest. 

 

Packing and shipping charges are additional for each order.  Please see the shipping table below for the correct amount.  We ship via USPS Priority Mail, for 2-3 day delivery time.  Other methods  upon special request (please contact us with your requirements).  We promise to expertly pack your items, and never skimp on packing materials or methods. 

 

PLEASE NOTE:  Shipments containing Optical Wonder Fluid will be sent surface mail only, single container per package (due to the alcohol content).  Please allow for extra shipment time (5-7 business days).

 

US, Canada, and Mexico Shipping Charge Table

(Canada and Mexico shipment via USPS Priority Mail International, insured)

 

Order Amount

Shipping Charges, US

(Priority Mail)

Shipping, Canada/Mexico 
$0-110 $9 please contact
$111-215* $15 please contact
$216-500* $18 please contact
$501-$800* $22 please contact
Over $800 please contact please contact

* Fully Insured, with Delivery Confirmation

For shipment to other countries, please inquire.

* Please Note*  Due to postal service restrictions, Optical Wonder Fluid is only permitted in Domestic US  shipments (no international shipment).

 

- Our Guarantee

We stand behind what we sell.  If you are not satisfied with a product, you may certainly return the item in new (fully re-sellable) condition within 20 days for a full refund (less shipping charges or cost for any damage).  We ask that you call or write (email to: sales@alpineastro.com) for approval, prior to returning an item.

Baader products are warranted by the original manufacturer for 2 years, for flawless optical function (not necessarily cosmetic optical appearance).

The services, information or data (collectively, "Information") made available at the Alpine Astronomical, LLC  web site are provided "AS IS," without warranties of any kind.


last updated 07/15/07

 

 

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Copyright 2007 Alpine Astronomical, LLC.  All Rights Reserved.