Ordering
Online ordering is a two-step process.
First, please add the product(s) to a quote. Once all products are added, select View Quote and enter your details along with any message/questions before submitting the request. Once we receive your RFQ we will respond with availability and answer any questions.
Secondly, to complete your order please send payment by Paypal (see details below).
We also accept Credit Card orders by phone, and by mail to the address below:
Alpine Astronomical
PO Box 1154
Eagle, ID 83616-1154
(208) 939-2141
Payment Methods
We accept payment by Paypal, Credit Card (by phone or fax), Checks, and Wire Transfer for large non-domestic sales.
Paypal: For online orders Paypal provides a secure way for both buyer and seller, and permits you to pay directly and quickly from your major credit card or bank account, with no fees to you. Please note: in order to submit payment by Paypal you must be a paypal member.
To submit a secure online payment using Paypal, send your payment to: sales@alpineastro.com . In the Paypal message to seller field (or item/product name field), simply indicate the items you wish to order (you can send us a separate email as well with order details, if you wish). Please remember to also add in the additional amount needed for shipping (see the table below) - the shipping charge must be added into the total, not as a separate item.
We will respond by email when we receive your payment, and indicate our expected ship date. Due to the recent increase in spam and viruses, we have found some spam blockers aggressively cull or block valid emails. If you do not receive an order confirmation from us within 2 days, please check back with us, it is possible that filtering has omitted our replies.
Credit Card: For US orders only, we accept Visa/MasterCard/Discover/AMEX by phone and fax. Please remember to include the following information: Name on Card, Billing Address for Card, Shipping Address (if different), Email Address, Card Type, Card Number, Expire Date, phone number, and the 3 digit verification number on the back of Visa/Discover/MasterCard, or the 4 digit verification number on the front of AMEX cards. We are sorry, but we cannot accept credit card orders from outside the US, at this time.
Checks: For mail orders, please send to the address listed above. Money orders or bank checks are preferred, but personal checks are fine (please allow 5 additional business days for personal checks to clear). All checks must be drawn in US$.
Sales Taxes: We collect sales taxes in CA, ID, and NJ.
CA and NJ Residents; please contact us for the appropriate sales tax to be added to your order.
Idaho Residents; please include an additional 6% of your total order for Idaho Sales Tax (Do Not include shipping cost when calculating sales tax).
Shipping Methods
Accessories and other small items will normally be shipped by USPS Priority Mail (2-3day) or UPS Ground for heavier items. We promise to expertly pack your items, and never skimp on packing materials or methods.
Telescopes, Mounts and tripods, and heavier accessories are shipped by UPS Ground or FedEx ground, but other arrangements are possible. Celestron Telescopes, Tube Assys, and Mounts are normally drop-shipped directly from Celestron. 10Micron mounts and accessories are normally drop-shipped from Italy via DHL.
Shipping Charges
Packing and Shipping charges are additional for each order. For accessories and small items the shipping charges will be added per the table, below.
Telescopes, Mounts and tripods, and other large accessories will be quoted, and the customer will only be charged for actual costs.
Please note that the 10Micron GM3000 and GM4000 mounts require a shipping package to be included as part of the sale.
US, Canada, and Mexico Shipping Charge Table
(Canada and Mexico shipment via USPS Priority Mail International or Priority Express International, insured)
|
Order Amount |
Shipping Charges, US (Priority Mail) |
Shipping, Canada/Mexico |
|
$0-110 |
$9 |
please contact |
|
$111-215* |
$15 |
please contact |
|
$216-500* |
$18 |
please contact |
|
$501-$800* |
$22 |
please contact |
|
Over $800 |
please contact |
please contact |